Network Support Analyst Troubleshooting Certificate

Learn foundational troubleshooting and analysis skills for a career as a network support analyst.

This course is designed for students that have some networking knowledge and want a career in IT network support. The purpose of the course is to teach proper troubleshooting and be effective as a network support analyst. Most of your time will be spent doing troubleshooting whether you are entry level helpdesk, network engineer, or senior technical role such as CCIE. In fact, data center and field technicians must also troubleshoot deployment problems regularly.

What you’ll learn

  • Learn effective techniques for troubleshooting network problems.
  • Learn how to do root cause analysis for LAN/WAN and ISP network errors.
  • Collect data with survey tools and create hypothesis.
  • Isolate to fail point and analyze operational parameters.
  • Leverage tools to become effective as a network support analyst.

Course Content

  • Introduction to Troubleshooting –> 5 lectures • 44min.
  • Per-Hop Ping Method –> 5 lectures • 44min.
  • Reverse Ping Method –> 3 lectures • 29min.
  • OSI Model Method –> 4 lectures • 40min.
  • Comparison Method –> 3 lectures • 12min.
  • Student Break/Fix Troubleshooting –> 6 lectures • 3min.
  • Network Support Toolkit –> 7 lectures • 39min.
  • The Free Zone –> 1 lecture • 1min.

Network Support Analyst Troubleshooting Certificate

Requirements

  • Packet Tracer (free) for student exercises.

This course is designed for students that have some networking knowledge and want a career in IT network support. The purpose of the course is to teach proper troubleshooting and be effective as a network support analyst. Most of your time will be spent doing troubleshooting whether you are entry level helpdesk, network engineer, or senior technical role such as CCIE. In fact, data center and field technicians must also troubleshoot deployment problems regularly.

This course will teach proven techniques that you can utilize in your day-to-day responsibilities. They are applicable to any network topology or vendor platform. As a foundational skill you will learn how to collect data, use support tools, fault point isolation, and perform root cause analysis. There are a variety of support tools included that can be utilized at work, on project, or with CCNA certification study.

  • Support Tier Levels Explained
  • Four Steps to Troubleshooting
  • Fault Point Isolation Techniques
  • Per-Hop and Reverse Ping
  • OSI Model Layered Approach
  • Comparison Method
  • Forwarding Path Analysis

This is a practical hands-on course with troubleshooting examples for the most common network errors. You will learn easy step-by-step procedures for fault point isolation with each lab topology. Student break/fix lab exercises are included as well to practice and verify your troubleshooting skills.

  • TCP/IP host parameters
  • DNS name server resolution
  • DHCP IP addressing errors
  • Internet and cloud connection
  • HTTP, FTP and email applications
  • Security filtering with ACLs
  • Destination unreachable errors
  • Layer 3 dynamic and static routing

CiscoNet Training Solutions is a certification training provider that has helped thousands of students study for Cisco certifications. Industry expert with 25+ years of IT experience, author, and recipient of Cisco spotlight awards.